Howdy! Lookin' for me?
HEY! So a bunch of the things we do are pre-order only which means your order is in safe hands if it's within our 3-4 week window.
If you have any questions we're always here, we do take about 48-72 hours sometimes since this is our side gig. We will absolutely get back to you though.
PARADISEOFFLOWERS.CO@GMAIL.COM
Return & Refund Policy
We want you to be happy with your purchase! If something isn’t right, please review our return policy below.
Returns
We accept returns of eligible items within 30 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed, and in their original condition.
- Items must be returned with any original tags or packaging, when applicable.
- Items showing signs of wear, washing, damage, odors, or use may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Final Sale & Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or personalized products
- Made-to-order or print-on-demand products, unless defective or incorrect
- Gift cards
- Items marked as Final Sale
- Worn, washed, or used merchandise
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can help resolve the issue as quickly as possible.
If the issue is our fault, we will work with you to provide a replacement, refund, or another appropriate solution at no additional cost.
Exchanges
We do not offer direct exchanges at this time. If you need a different size, color, or item, please return the eligible item for a refund and place a new order.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order was incorrect or arrived damaged due to an error on our part.
Lost or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier. We are not responsible for packages that are lost or stolen after being marked as delivered.
If your package is lost in transit or you experience a delivery issue, please contact us and we will do our best to help you work with the carrier.
How to Start a Return
To request a return, please contact us with:
- Your order number
- The item(s) you would like to return
- The reason for the return
Please do not send items back without first contacting us and receiving return instructions.